Third-party outage causing Alipay, Wechat Pay, PayMe and PIX payment failures
View the provider incident record →Current answer
Airwallex experienced a minor incident: Third-party outage causing Alipay, Wechat Pay, PayMe and PIX payment failures. ServiceAlert observed recovery on Oct 9, 2026.
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Incident Lifecycle
Affected Components
Payments
Incident Timeline
Identified
We are continuing to work on a fix for this issue.
Oct 9, 2026 at 12:48 AM UTC
Identified
As of 8 October 2026 23:04 UTC, we have identified that the service disruption affecting Alipay, Wechat Pay, PayMe and PIX in HK is due to an issue external to Airwallex. We will provide updates as more information becomes available.
Oct 9, 2026 at 12:35 AM UTC
Investigating
As of 8 October 2026 23:04 UTC, we have observed an issue affecting Alipay, Wechat Pay, PayMe and PIX payment processing in Hong Kong. Some transactions may fail or experience delays.
Oct 9, 2026 at 12:32 AM UTC
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