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97.1%of 34 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
96.3%
27
1
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Starting at 22:56 SGT, we observed an issue affecting Google Pay transactions. Initial investigation indicates the root cause is external to Airwallex. We are monitoring the situation closely and will provide an update as soon as more information becomes available.
Legacy Incident Archive
15 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Degraded performance in Payments via Mastercard
majorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified that the service disruption starting from 04:00 UTC 15 Aug 2026 affecting Mastercard Payments is due to an issue external to Airwallex. We will provide updates as more information becomes available.
investigating
As of 04:00 UTC, we have observed an issue resulting in payments via Mastercard currently experiencing timeout. Our team is actively investigating and will update as soon as more information is available.
July 2026
Third-party outage causing PIX payment failures
majorSource not attested
Last archived state: resolved
View archived record details
investigating
From 00:10 UTC on 2026-07-29, we have observed an issue affecting PIX payments. The issue has been identified and is under investigation by our payments partner. The issue is external to Airwallex.
Third-party outage causing PIX payment failures
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
As of 13:29 UTC on 2026-07-26, the issue affecting PIX payments has been remediated. We are monitoring our own service metrics to ensure continued stability.
investigating
From 03:13 UTC on 2026-07-26, we have observed an issue affecting PIX payments. The issue has been identified and is under investigation by our payments partner. The issue is external to Airwallex.
Third-party outage causing PIX payment failures
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
As of 21:24 UTC on 2026-07-25, the issue affecting PIX payments has been remediated. We are monitoring our own service metrics to ensure continued stability.
identified
We will provide updates as more information becomes available.
investigating
From 15:00 UTC on 2026-07-24, we have observed an issue affecting PIX payments. The issue has been identified and is under investigation by our payments partner. The issue is external to Airwallex.
Issue affecting Payouts
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are monitoring our own service metrics to ensure continued stability.
monitoring
The issue affecting payouts has been remediated. We are monitoring our own service metrics to ensure continued stability.
investigating
As of 11:00 UTC, we have observed an issue affecting payouts. Initial investigation suggests the issue is external to Airwallex. We will provide an update as soon as more information is available.
Partial outage in Payments in Hong Kong
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
Starting 02:10 UTC, we have observed an issue resulting in payment acquiring transactions timeout. Our team is actively investigating and will update as soon as more information is available.
Partial outage for card 3DS authentication
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have confirmed the cause of disruption in 3DS authentication is external to Airwallex. We are in contact with Mastercard and monitoring closely.
investigating
Starting from 07:00 UTC, we have observed an issue resulting in Mastercard transactions not being able to trigger or complete 3DS authentication. Initial investigation suggests the issue is external to Airwallex. We will provide an update as soon as more information is available.
April 2026
[3rd party issue] Third-party outage causing payments failures
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
As of 2026-04-27 16:32:12 UTC, we have observed an issue affecting Payment Application in US region resulting in some payments failed to be processed with response code 400. Initial investigation suggests the issue is external to Airwallex. We will provide an update as soon as more information is available.
Test Incident - Partial outage in US Payout.
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating this issue.
Payments Incident.
minorSource not attested
Last archived state: resolved
View archived record details
investigating
As of [HH:MM] UTC, we have observed (an) issue(s) affecting [service / sub-service] in [region] resulting in [impact]. Our team is actively investigating and will update as soon as more information is available.
