Actionstep Legal Accounting Outage History, Downtime & Incident Records

90-Day Trend

Monthly Uptime

Month	Uptime	Days Tracked	Days with Issues
June 2026	96.3%	27	1
May 2026	93.5%	31	2
April 2026	96.7%	30	1
March 2026	100%	3	0

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 91 Days)

Mar 29 Today

Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

June 2026

Issue Identified - Two-Factor Authentication SMS Not Sending - June 12, 2026

minor

Started: Jun 12, 4:29 PM

investigating

We are currently investigating an issue affecting SMS delivery for two-factor authentication (2FA) in Legal Accounting. Users may not receive text message verification codes at login. Recommended workarounds: Disable the firm-wide 2FA requirement (preferred) — A firm Administrator can temporarily turn this off under Admin > Users > Security. Use email verification instead — If you are still prompted for a code at login, select "Send Email" on the login screen to receive your verification...

Jun 12, 4:29 PM

May 2026

Issue Identified - Two-Factor Authentication Email Not Sending - May 27, 2026

minor

Started: May 27, 11:56 PM

investigating

We are writing to inform that our team is aware of an outage affecting the Actionstep Legal Accounting system that began at 3:45 PM Eastern Time. Specifically, this issue is preventing two-factor authentication (2FA) emails from being sent to customers and preventing login to the Legal Accounting system. Our team is investigating this as the highest priority and will work to restore access to the system urgently. We will communicate with you regularly on this status page regarding the prog...

May 27, 11:56 PM

Server Outage - 500 Errors - May 12

critical

Started: May 12, 5:20 PM

monitoring

System status has now returned to normal. We are currently monitoring system performance and stability to ensure the platform is fully recovered. We will provide another update once monitoring is complete. Regards, Actionstep Legal Accounting Support Team

May 12, 5:55 PM

identified

Our team has been working to resolve the outage on the Actionstep Legal Accounting Platform. This remains our top priority, and we thank you for your patience. If you require urgent assistance, please submit a ticket here: https://support.soluno.legal/support/tickets/new We will continue to provide regular updates until service is fully restored.

May 12, 5:43 PM

investigating

We are writing to inform that our team is aware of an outage affecting the Actionstep Legal Accounting system that began at 1.15 PM Eastern. Our team is investigating this as the highest priority and will work to restore the system to full functionality urgently. We will communicate with you regularly on this status page regarding the progress of this work to ensure you are back online as soon as possible. Regards, Actionstep Legal Accounting Support Team

May 12, 5:20 PM

April 2026

Partial Server Degradation - Error 503 - Apr 21, 2026

minor

Started: Apr 22, 12:01 AM

identified

Our team is continuing work on a fix that will return the Legal Accounting platform to normal operation. We expect to have another update later this evening.

Apr 22, 1:20 AM

identified

The issue has been traced to a specific service within the platform. Our team is preparing a fix that will return the Legal Accounting platform to normal operation. We expect to have another update within the hour.

Apr 22, 12:19 AM

investigating

We are investigating reports of issues affecting Actionstep Legal Accounting that began at 8pm Eastern time. Specifically, we are observing error 503s showing upon login or when navigating to particular pages in the platform. Our team is investigating this as the highest priority and will work to restore the system to full functionality urgently. We will communicate with you regularly on this status page regarding the progress of this work to ensure you are back online as soon as possible. ...

Apr 22, 12:01 AM