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97.3%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
96.7%
30
1
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Customers are seeing 500 errors when attempting to login to Legal Accounting (formerly Soluno)
We are investigating the cause of this issue and we'll keep you updated as we learn more
Legacy Incident Archive
5 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Server Outage - 500 Errors - Jul 08 2026
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
We are writing to inform that our team is aware of an outage affecting the Actionstep Legal Accounting system that began at 8:50 PM Eastern
Our team is investigating this as the highest priority and will work to restore the system to full functionality urgently.
We will communicate with you regularly on this status page regarding the progress of this work to ensure you are back online as soon as possible.
June 2026
Issue Identified - Two-Factor Authentication SMS Not Sending - June 12, 2026
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue affecting SMS delivery for two-factor authentication (2FA) in Legal Accounting. Users may not receive text message verification codes at login.
Recommended workarounds:
Disable the firm-wide 2FA requirement (preferred) — A firm Administrator can temporarily turn this off under Admin > Users > Security.
Use email verification instead — If you are still prompted for a code at login, select "Send Email" on the login screen to receive your verification...
May 2026
Issue Identified - Two-Factor Authentication Email Not Sending - May 27, 2026
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are writing to inform that our team is aware of an outage affecting the Actionstep Legal Accounting system that began at 3:45 PM Eastern Time.
Specifically, this issue is preventing two-factor authentication (2FA) emails from being sent to customers and preventing login to the Legal Accounting system.
Our team is investigating this as the highest priority and will work to restore access to the system urgently.
We will communicate with you regularly on this status page regarding the prog...
Server Outage - 500 Errors - May 12
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
System status has now returned to normal. We are currently monitoring system performance and stability to ensure the platform is fully recovered. We will provide another update once monitoring is complete.
Regards,
Actionstep Legal Accounting Support Team
identified
Our team has been working to resolve the outage on the Actionstep Legal Accounting Platform. This remains our top priority, and we thank you for your patience. If you require urgent assistance, please submit a ticket here:
https://support.soluno.legal/support/tickets/new
We will continue to provide regular updates until service is fully restored.
investigating
We are writing to inform that our team is aware of an outage affecting the Actionstep Legal Accounting system that began at 1.15 PM Eastern.
Our team is investigating this as the highest priority and will work to restore the system to full functionality urgently.
We will communicate with you regularly on this status page regarding the progress of this work to ensure you are back online as soon as possible.
Regards,
Actionstep Legal Accounting Support Team
April 2026
Partial Server Degradation - Error 503 - Apr 21, 2026
minorSource not attested
Last archived state: resolved
View archived record details
identified
Our team is continuing work on a fix that will return the Legal Accounting platform to normal operation. We expect to have another update later this evening.
identified
The issue has been traced to a specific service within the platform. Our team is preparing a fix that will return the Legal Accounting platform to normal operation. We expect to have another update within the hour.
investigating
We are investigating reports of issues affecting Actionstep Legal Accounting that began at 8pm Eastern time.
Specifically, we are observing error 503s showing upon login or when navigating to particular pages in the platform.
Our team is investigating this as the highest priority and will work to restore the system to full functionality urgently.
We will communicate with you regularly on this status page regarding the progress of this work to ensure you are back online as soon as possible.
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