Daily provider-status observations and published incident history for Actionstep Legal Accounting.
Active provider notice
Actionstep Legal Accounting has an active provider notice. See provider updates for affected services and details. Verified .
Official provider source.
Looking for an update now? Check the current status, or follow Actionstep Legal Accounting for future changes.
96.4%of 83 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
93.5%
31
2
September 2026
96.7%
30
1
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
November 2026
Support email unavailable due to Microsoft 365 outage
Update: Microsoft has begun restoring Microsoft 365 services, and our support team’s email is resuming normal operation. We’re now receiving emails again, including new ticket requests, and are working through messages sent during the outage. Replies to existing tickets by email will resume as we work through the backlog.
Microsoft has advised that some customers may still experience issues while recovery continues, including with other Microsoft 365 services such as Outlook, Teams and SharePoint. If you’re having trouble with email, you can log in to our support portal to view your tickets and respond to them directly: https://support.soluno.legal/hc/en-us
Microsoft is posting progress updates on their service health page:
https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect
We’ll post our next update once Microsoft confirms service is fully restored, or sooner if anything changes.
monitoring
Update: The Microsoft 365 outage is still affecting our support team’s email. Emails sent to support, including new ticket requests, may not reach us, and we’re unable to reply to existing tickets by email until Microsoft restores service.
Microsoft has begun bringing affected servers back online, but some are becoming unresponsive again as traffic returns. They’re investigating the cause and restoring service in stages, so recovery is expected to be gradual. Microsoft hasn’t provided an estimated fix time yet.
The outage is also affecting other Microsoft 365 services, including Outlook, Teams and SharePoint. Microsoft is posting progress updates on their service health page:
https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect
We’ll post our next update once email is restored, or sooner if anything changes.
monitoring
Update: The Microsoft 365 outage is still affecting our support team's email. Emails sent to support, including new ticket requests, may not reach us, and we can't reply to existing tickets by email until Microsoft restores service.
If you need help, please reach us through live chat, which is working normally.
Microsoft has started bringing affected servers back online, but some are becoming unresponsive again once traffic returns. They're investigating the cause and restoring service in stages, so recovery is expected to be gradual. Microsoft hasn't given an estimated fix time yet.
This is the same outage that's affecting integrations in Legal Accounting, as well as other Microsoft 365 services such as Outlook, Teams and SharePoint. Microsoft is posting progress updates on their service health page:
https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect
We'll post our next update once email is restored, or sooner if anything changes.
monitoring
Update: The Microsoft 365 outage is still affecting our support team’s email. Emails sent to support, including new ticket requests, may not reach us, and we can’t reply to existing tickets by email until Microsoft restores service.
If you need help, please reach us through live chat, which is working normally.
This is the same Microsoft 365 outage that’s affecting integrations in Legal Accounting. Microsoft is posting progress updates on their service health page:
https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect
We’ll post our next update once email is restored, or sooner if anything changes.
monitoring
ue to an ongoing Microsoft 365 outage, we’re currently unable to send or receive emails. This means emails sent to our support team, including new ticket requests, may not reach us, and we’re unable to reply to existing tickets by email until service is restored.
Our live chat is still available, so if you need help, please contact us via live chat in the meantime.
This is related to the Microsoft 365 outage affecting integrations within Legal Accounting.
You can follow Microsoft’s progress on their service health status page:
https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect
We’ll post an update here when email is restored, or sooner if anything changes.
Microsoft 365 features impacted by a Microsoft service issue
Update: Microsoft has begun restoring Microsoft 365 services, and Legal Accounting features that connect to Microsoft 365, including Outlook, are resuming normal operation.
Microsoft has advised that some customers may still experience issues while recovery continues. All other Legal Accounting features are working normally, and no action is needed on your end.
Microsoft is posting progress updates on their service health page:
https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect
We’ll post our next update once Microsoft confirms service is fully restored, or sooner if anything
monitoring
Update: Microsoft is continuing to work on the Microsoft 365 service outage. Legal Accounting features that connect to Microsoft 365, including Outlook, may still be unavailable or slow to respond.
Microsoft has begun bringing affected servers back online and is restoring service in stages, so recovery is expected to be gradual. They haven’t provided an estimated fix time yet.
No action is needed on your end, and all other Legal Accounting features are working as normal. Once Microsoft restores service, these features should resume automatically.
Microsoft is posting progress updates on their service health page:
https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect
We’ll post our next update once service is restored, or sooner if anything changes.
monitoring
Update: Microsoft is continuing to work on the Microsoft 365 service outage. Legal Accounting features that connect to Microsoft 365, including Outlook, may still be unavailable or slow.
All other Legal Accounting features are working normally, and you don’t need to do anything. When Microsoft restores service, these features should start working again on their own.
Microsoft is posting progress updates on their service health page:
https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect
We’ll post our next update once service is restored, or sooner if anything changes.
monitoring
Microsoft is still working to resolve the service outage affecting Microsoft 365. Until it’s fixed, Legal Accounting features that rely on Microsoft 365, including Outlook, may remain unavailable or slow to respond.
No action is needed on your end, and all other Legal Accounting features are working as normal. Once Microsoft restores service, these features should resume automatically.
You can follow Microsoft’s progress on their service health status page:
https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect
We’ll keep monitoring and post another update when service is restored, or sooner if anything changes.
investigating
We’re aware of an issue affecting Microsoft 365 features within Actionstep, including Outlook. This is caused by a service outage on Microsoft’s end, and some of these features may be unavailable or slow to respond until Microsoft resolves it.
You can follow Microsoft’s progress on their Microsoft service health status page here: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect
We’re monitoring the situation and will post an update here once service is restored.
October 2026
Issue Identified - Slowness and Login Issues - Oct 22 2026
While the earlier fix resolved the issue for many users, some firms are still experiencing slowness within Legal Accounting. Our development team has tracked down what’s still causing the problem for these firms and is now putting a second fix in place.
We know this is disrupting your work, and we’re treating it as a top priority. We’ll keep this page updated as we make progress, and if your firm is affected and needs help in the meantime, please contact our support team: https://support.soluno.legal/hc/en-us/requests/new
monitoring
Some firms are still seeing slowness and login issues in Legal Accounting. Our development team is putting another fix in place
monitoring
We’ve put a fix in place for the slowness and login issues in Legal Accounting and are monitoring to make sure everything stays stable.
If you are still experiencing issues, please clear your Legal Accounting cache.
monitoring
We’ve put a fix in place for the slowness and login issues in Legal Accounting and are watching to make sure everything stays stable. We’ll post an update once we’ve confirmed the issue is fully resolved.
identified
We’ve found the cause of the slowness and login issues in Legal Accounting, and our development team is working on a fix
investigating
Some Legal Accounting users are seeing slow performance and may have trouble logging in. Our product team is looking into the cause now. We’ll post updates here as we learn more, and we’re sorry for the disruption.
Issue Identified - Slowness and Login - Oct 20 2026
Investigating: We’re aware that some Legal Accounting users are experiencing slow performance and login problems. Our product team is actively investigating. We apologize for the inconvenience and will share updates here as they become available.
investigating
Investigating: Some Legal Accounting users are seeing slow performance and may have trouble logging in. Our product team is looking into the cause now. We’ll post updates here as we learn more, and we’re sorry for the disruption.
Customers are seeing 500 errors when attempting to login to Legal Accounting (formerly Soluno)
We are investigating the cause of this issue and we'll keep you updated as we learn more
Legacy Incident Archive
5 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Server Outage - 500 Errors - Jul 08 2026
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
We are writing to inform that our team is aware of an outage affecting the Actionstep Legal Accounting system that began at 8:50 PM Eastern
Our team is investigating this as the highest priority and will work to restore the system to full functionality urgently.
We will communicate with you regularly on this status page regarding the progress of this work to ensure you are back online as soon as possible.
June 2026
Issue Identified - Two-Factor Authentication SMS Not Sending - June 12, 2026
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue affecting SMS delivery for two-factor authentication (2FA) in Legal Accounting. Users may not receive text message verification codes at login.
Recommended workarounds:
Disable the firm-wide 2FA requirement (preferred) — A firm Administrator can temporarily turn this off under Admin > Users > Security.
Use email verification instead — If you are still prompted for a code at login, select "Send Email" on the login screen to receive your verification...
May 2026
Issue Identified - Two-Factor Authentication Email Not Sending - May 27, 2026
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are writing to inform that our team is aware of an outage affecting the Actionstep Legal Accounting system that began at 3:45 PM Eastern Time.
Specifically, this issue is preventing two-factor authentication (2FA) emails from being sent to customers and preventing login to the Legal Accounting system.
Our team is investigating this as the highest priority and will work to restore access to the system urgently.
We will communicate with you regularly on this status page regarding the prog...
Server Outage - 500 Errors - May 12
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
System status has now returned to normal. We are currently monitoring system performance and stability to ensure the platform is fully recovered. We will provide another update once monitoring is complete.
Regards,
Actionstep Legal Accounting Support Team
identified
Our team has been working to resolve the outage on the Actionstep Legal Accounting Platform. This remains our top priority, and we thank you for your patience. If you require urgent assistance, please submit a ticket here:
https://support.soluno.legal/support/tickets/new
We will continue to provide regular updates until service is fully restored.
investigating
We are writing to inform that our team is aware of an outage affecting the Actionstep Legal Accounting system that began at 1.15 PM Eastern.
Our team is investigating this as the highest priority and will work to restore the system to full functionality urgently.
We will communicate with you regularly on this status page regarding the progress of this work to ensure you are back online as soon as possible.
Regards,
Actionstep Legal Accounting Support Team
April 2026
Partial Server Degradation - Error 503 - Apr 21, 2026
minorSource not attested
Last archived state: resolved
View archived record details
identified
Our team is continuing work on a fix that will return the Legal Accounting platform to normal operation. We expect to have another update later this evening.
identified
The issue has been traced to a specific service within the platform. Our team is preparing a fix that will return the Legal Accounting platform to normal operation. We expect to have another update within the hour.
investigating
We are investigating reports of issues affecting Actionstep Legal Accounting that began at 8pm Eastern time.
Specifically, we are observing error 503s showing upon login or when navigating to particular pages in the platform.
Our team is investigating this as the highest priority and will work to restore the system to full functionality urgently.
We will communicate with you regularly on this status page regarding the progress of this work to ensure you are back online as soon as possible.
...
