Support email unavailable due to Microsoft 365 outage

Update: Microsoft has begun restoring Microsoft 365 services, and our support team’s email is resuming normal operation. We’re now receiving emails again, including new ticket requests, and are working through messages sent during the outage. Replies to existing tickets by email will resume as we work through the backlog.

Microsoft has advised that some customers may still experience issues while recovery continues, including with other Microsoft 365 services such as Outlook, Teams and SharePoint. If you’re having trouble with email, you can log in to our support portal to view your tickets and respond to them directly: https://support.soluno.legal/hc/en-us

Microsoft is posting progress updates on their service health page:
https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect

We’ll post our next update once Microsoft confirms service is fully restored, or sooner if anything changes.

Update: The Microsoft 365 outage is still affecting our support team’s email. Emails sent to support, including new ticket requests, may not reach us, and we’re unable to reply to existing tickets by email until Microsoft restores service.

Microsoft has begun bringing affected servers back online, but some are becoming unresponsive again as traffic returns. They’re investigating the cause and restoring service in stages, so recovery is expected to be gradual. Microsoft hasn’t provided an estimated fix time yet.

The outage is also affecting other Microsoft 365 services, including Outlook, Teams and SharePoint. Microsoft is posting progress updates on their service health page:
https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect

We’ll post our next update once email is restored, or sooner if anything changes.

Update: The Microsoft 365 outage is still affecting our support team's email. Emails sent to support, including new ticket requests, may not reach us, and we can't reply to existing tickets by email until Microsoft restores service.

If you need help, please reach us through live chat, which is working normally.

Microsoft has started bringing affected servers back online, but some are becoming unresponsive again once traffic returns. They're investigating the cause and restoring service in stages, so recovery is expected to be gradual. Microsoft hasn't given an estimated fix time yet.

This is the same outage that's affecting integrations in Legal Accounting, as well as other Microsoft 365 services such as Outlook, Teams and SharePoint. Microsoft is posting progress updates on their service health page:
https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect

We'll post our next update once email is restored, or sooner if anything changes.

Update: The Microsoft 365 outage is still affecting our support team’s email. Emails sent to support, including new ticket requests, may not reach us, and we can’t reply to existing tickets by email until Microsoft restores service.

If you need help, please reach us through live chat, which is working normally.

This is the same Microsoft 365 outage that’s affecting integrations in Legal Accounting. Microsoft is posting progress updates on their service health page:
https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect

We’ll post our next update once email is restored, or sooner if anything changes.

ue to an ongoing Microsoft 365 outage, we’re currently unable to send or receive emails. This means emails sent to our support team, including new ticket requests, may not reach us, and we’re unable to reply to existing tickets by email until service is restored.

Our live chat is still available, so if you need help, please contact us via live chat in the meantime.

This is related to the Microsoft 365 outage affecting integrations within Legal Accounting.

You can follow Microsoft’s progress on their service health status page:
https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect

We’ll post an update here when email is restored, or sooner if anything changes.