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Issue Identified - Slowness and Login Issues - Oct 22 2026

Minor Impact Resolved Duration: 3h 1m October 21, 2026
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Current answer

Actionstep Legal Accounting experienced a minor incident: Issue Identified - Slowness and Login Issues - Oct 22 2026. ServiceAlert observed recovery on Oct 21, 2026.

Official Actionstep Legal Accounting status page Current Actionstep Legal Accounting status ServiceAlert observed status change:

Looking for an update now? Check the current status, or follow Actionstep Legal Accounting for future changes.

Incident Lifecycle

Investigating Identified Monitoring Monitoring Monitoring Monitoring
Affected Components
Canada United States

Incident Timeline

Monitoring
While the earlier fix resolved the issue for many users, some firms are still experiencing slowness within Legal Accounting. Our development team has tracked down what’s still causing the problem for these firms and is now putting a second fix in place.

We know this is disrupting your work, and we’re treating it as a top priority. We’ll keep this page updated as we make progress, and if your firm is affected and needs help in the meantime, please contact our support team: https://support.soluno.legal/hc/en-us/requests/new
Oct 21, 2026 at 6:02 PM UTC
Monitoring
Some firms are still seeing slowness and login issues in Legal Accounting. Our development team is putting another fix in place
Oct 21, 2026 at 5:15 PM UTC
Monitoring
We’ve put a fix in place for the slowness and login issues in Legal Accounting and are monitoring to make sure everything stays stable.

If you are still experiencing issues, please clear your Legal Accounting cache.
Oct 21, 2026 at 4:32 PM UTC
Monitoring
We’ve put a fix in place for the slowness and login issues in Legal Accounting and are watching to make sure everything stays stable. We’ll post an update once we’ve confirmed the issue is fully resolved.
Oct 21, 2026 at 4:19 PM UTC
Identified
We’ve found the cause of the slowness and login issues in Legal Accounting, and our development team is working on a fix
Oct 21, 2026 at 3:39 PM UTC
Investigating
Some Legal Accounting users are seeing slow performance and may have trouble logging in. Our product team is looking into the cause now. We’ll post updates here as we learn more, and we’re sorry for the disruption.
Oct 21, 2026 at 3:09 PM UTC
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