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100%of 57 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
100%
30
0
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
August 2026
Authentication Errors with Salesforce and Pardot Integrations
Workflows and OrchestrationsAlertsAccount Based MarketingConversational Email
monitoring
Our Engineering team, in collaboration with Salesforce, has implemented the configuration changes related to Salesforce OAuth refresh-token behavior for the Connected Apps used by our ABM, Sales Intelligence (SI) and AI Email platforms.
We are actively monitoring the integrations to validate the effectiveness of these changes and to identify any potential downstream impact. At this time, customers whose Salesforce/Pardot integrations are currently authenticated and operating normally do not ...
investigating
Update: Our Engineering team continues to work closely with Salesforce to address the authentication issue affecting a subset of customers using Salesforce-connected data sources.
For the Salesforce Connected App used by the 6sense ABM and Sales Intelligence (SI) platform, Salesforce has implemented a configuration change related to Salesforce OAuth refresh-token behavior. We are actively monitoring the effectiveness of this change to confirm that it prevents new unexpected integration disco...
investigating
Update: Our Engineering team continues to work closely with Salesforce on the investigation into the Salesforce authentication issue affecting a subset of customers using Salesforce-connected data sources, including CRM/MAP integrations and AI Email.
Since our last update, the investigation has progressed further and Salesforce Support has identified a Salesforce-managed backend configuration related to refresh-token expiration that may be contributing to the unexpected token expirations and...
investigating
Our Engineering team continues to actively investigate the Salesforce authentication issue affecting a subset of customers using Salesforce-connected data sources, including CRM /MAP integrations and AI Email.
Since our last update, our joint investigation with Salesforce has narrowed the issue to a Salesforce OAuth refresh-token configuration that may be contributing to the unexpected token expirations and resulting integration disconnections. Salesforce is currently validating a configurat...
investigating
Update: Our Engineering team continues to investigate the Salesforce authentication issue affecting a subset of customers using Salesforce-connected data sources, including CRM integrations and AI Email.
Our investigation indicates that the authentication failures originate outside of the 6sense platform and are related to Salesforce OAuth authentication. We have not identified any changes within the 6sense platform that would account for the observed behavior. As part of our investigation, ...
investigating
Update - We continue to investigate the Salesforce authentication issue affecting a subset of customers using Salesforce and Pardot integrations.
Based on our investigation to date, the issue appears to be related to Salesforce integration credential expiration and may result in affected integrations requiring reauthorization. Customers who see their Salesforce Integration in an Error status can continue to update their integration credentials as a workaround. If the issue persists after reau...
investigating
We are continuing to investigate this issue.
investigating
We are investigating an issue impacting a subset of customers using Salesforce and Pardot integrations. Affected customers may see an "Authentication Failed" error message when viewing their integration page.
As a mitigation, customers experiencing this issue can update their integration credentials, which may restore the connection. If the issue persists after updating the credentials, please contact Support for further assistance.
Our Engineering team is actively investigating the issue a...
Legacy Incident Archive
11 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
6sense Platform Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have implemented a fix for the issue causing data not to appear in Sales Intelligence and Segments, and services are in the process of recovering.
During recovery, some customers may still experience intermittent issues, including scheduled Workflows not executing as expected and Segments showing 0 accounts on the overview page despite records appearing when opened.
Our team continues to monitor the recovery closely and will provide further updates as progress continues.
investigating
We are currently aware of an issue causing delays in data processing. As a result, customers may experience delays in data appearing within Segments and Sales Intelligence (SI), or may not see data populating as expected.
This may also result in delays in alerts being delivered, intermittent issues with data not appearing in the Chrome Extension, delays in data uploading to Reports and impact the execution of scheduled workflows. We are actively investigating the issue and working to restore ...
