Authentication Errors with Salesforce and Pardot Integrations

Our Engineering team, in collaboration with Salesforce, has implemented the configuration changes related to Salesforce OAuth refresh-token behavior for the Connected Apps used by our ABM, Sales Intelligence (SI) and AI Email platforms.

We are actively monitoring the integrations to validate the effectiveness of these changes and to identify any potential downstream impact. At this time, customers whose Salesforce/Pardot integrations are currently authenticated and operating normally do not ...

Update: Our Engineering team continues to work closely with Salesforce to address the authentication issue affecting a subset of customers using Salesforce-connected data sources.

For the Salesforce Connected App used by the 6sense ABM and Sales Intelligence (SI) platform, Salesforce has implemented a configuration change related to Salesforce OAuth refresh-token behavior. We are actively monitoring the effectiveness of this change to confirm that it prevents new unexpected integration disco...

Update: Our Engineering team continues to work closely with Salesforce on the investigation into the Salesforce authentication issue affecting a subset of customers using Salesforce-connected data sources, including CRM/MAP integrations and AI Email.

Since our last update, the investigation has progressed further and Salesforce Support has identified a Salesforce-managed backend configuration related to refresh-token expiration that may be contributing to the unexpected token expirations and...

Our Engineering team continues to actively investigate the Salesforce authentication issue affecting a subset of customers using Salesforce-connected data sources, including CRM /MAP integrations and AI Email.

Since our last update, our joint investigation with Salesforce has narrowed the issue to a Salesforce OAuth refresh-token configuration that may be contributing to the unexpected token expirations and resulting integration disconnections. Salesforce is currently validating a configurat...

Update: Our Engineering team continues to investigate the Salesforce authentication issue affecting a subset of customers using Salesforce-connected data sources, including CRM integrations and AI Email.

Our investigation indicates that the authentication failures originate outside of the 6sense platform and are related to Salesforce OAuth authentication. We have not identified any changes within the 6sense platform that would account for the observed behavior. As part of our investigation, ...

Update - We continue to investigate the Salesforce authentication issue affecting a subset of customers using Salesforce and Pardot integrations.
Based on our investigation to date, the issue appears to be related to Salesforce integration credential expiration and may result in affected integrations requiring reauthorization. Customers who see their Salesforce Integration in an Error status can continue to update their integration credentials as a workaround. If the issue persists after reau...

We are continuing to investigate this issue.

We are investigating an issue impacting a subset of customers using Salesforce and Pardot integrations. Affected customers may see an "Authentication Failed" error message when viewing their integration page.

As a mitigation, customers experiencing this issue can update their integration credentials, which may restore the connection. If the issue persists after updating the credentials, please contact Support for further assistance.

Our Engineering team is actively investigating the issue a...