6sense Outage History
Daily status observations, past incidents, and reported issue history for 6sense.
Checking current status...
90-Day Trend
Monthly Status Summary
| Month | Issue-free days | Days Tracked | Days with Issues |
|---|---|---|---|
| August 2026 | 48% | 25 | 13 |
| July 2026 | 93.5% | 31 | 2 |
| June 2026 | 70% | 30 | 9 |
| May 2026 | 20% | 5 | 4 |
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Daily Status (Last 91 Days)
May 27
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
August 2026
Authentication Errors with Salesforce and Pardot Integrations
Started:
Workflows and Orchestrations
Alerts
Account Based Marketing
Conversational Email
monitoring
Our Engineering team, in collaboration with Salesforce, has implemented the configuration changes related to Salesforce OAuth refresh-token behavior for the Connected Apps used by our ABM, Sales Intelligence (SI) and AI Email platforms.
We are actively monitoring the integrations to validate the effectiveness of these changes and to identify any potential downstream impact. At this time, customers whose Salesforce/Pardot integrations are currently authenticated and operating normally do not ...
investigating
Update: Our Engineering team continues to work closely with Salesforce to address the authentication issue affecting a subset of customers using Salesforce-connected data sources.
For the Salesforce Connected App used by the 6sense ABM and Sales Intelligence (SI) platform, Salesforce has implemented a configuration change related to Salesforce OAuth refresh-token behavior. We are actively monitoring the effectiveness of this change to confirm that it prevents new unexpected integration disco...
investigating
Update: Our Engineering team continues to work closely with Salesforce on the investigation into the Salesforce authentication issue affecting a subset of customers using Salesforce-connected data sources, including CRM/MAP integrations and AI Email.
Since our last update, the investigation has progressed further and Salesforce Support has identified a Salesforce-managed backend configuration related to refresh-token expiration that may be contributing to the unexpected token expirations and...
investigating
Our Engineering team continues to actively investigate the Salesforce authentication issue affecting a subset of customers using Salesforce-connected data sources, including CRM /MAP integrations and AI Email.
Since our last update, our joint investigation with Salesforce has narrowed the issue to a Salesforce OAuth refresh-token configuration that may be contributing to the unexpected token expirations and resulting integration disconnections. Salesforce is currently validating a configurat...
investigating
Update: Our Engineering team continues to investigate the Salesforce authentication issue affecting a subset of customers using Salesforce-connected data sources, including CRM integrations and AI Email.
Our investigation indicates that the authentication failures originate outside of the 6sense platform and are related to Salesforce OAuth authentication. We have not identified any changes within the 6sense platform that would account for the observed behavior. As part of our investigation, ...
investigating
Update - We continue to investigate the Salesforce authentication issue affecting a subset of customers using Salesforce and Pardot integrations.
Based on our investigation to date, the issue appears to be related to Salesforce integration credential expiration and may result in affected integrations requiring reauthorization. Customers who see their Salesforce Integration in an Error status can continue to update their integration credentials as a workaround. If the issue persists after reau...
investigating
We are continuing to investigate this issue.
investigating
We are investigating an issue impacting a subset of customers using Salesforce and Pardot integrations. Affected customers may see an "Authentication Failed" error message when viewing their integration page.
As a mitigation, customers experiencing this issue can update their integration credentials, which may restore the connection. If the issue persists after updating the credentials, please contact Support for further assistance.
Our Engineering team is actively investigating the issue a...
Sales Intelligence: Export Failure
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are aware of an issue impacting the performance of Sales Intelligence export jobs, which is causing some jobs to fail.
Our Engineering teams are actively investigating the matter and working diligently to resolve it as quickly as possible.
We appreciate your patience and understanding as we work to address this issue.
July 2026
Sales Intelligence Performance
Started:
investigating
We are aware of an issue impacting a subset of customers where loading saved dashboard filters may cause the page to become unresponsive.
Our Engineering teams are actively investigating the matter and working diligently to resolve it as quickly as possible.
We appreciate your patience and understanding as we work to address this issue.
June 2026
Salesforce (SI iframe) Access Issues
Started:
investigating
We are currently investigating an issue where some users are encountering "Unauthorized" errors when accessing 6sense via the Salesforce (SI iframe) integration.
Our investigation indicates that this is likely related to recent Salesforce platform updates impacting how embedded components and authentication flows are handled within the iframe environment. Our engineering teams are actively working on implementing a fix to ensure full compatibility.
We will continue to provide updates as we ma...
Issues Impacting Alert Content
Started:
investigating
We are investigating an issue impacting a subset of customers where certain ABM Alerts delivered on June 14 may have contained incomplete account activity information.
Our Engineering team is actively investigating the issue and working to determine the appropriate remediation steps.
We will provide additional updates as more information becomes available.
Incident impacting Alert content
Started:
identified
We are currently investigating an issue impacting a subset of customers where alerts may be delivered without the expected account activity details.
Our Engineering team is aware of the issue and is actively working to identify the cause and restore normal functionality.
We will provide additional updates as more information becomes available.
Issues Impacting Alert Content
Started:
monitoring
Alert delivery has been resumed and we are continuing to monitor the service closely.
Our Engineering team has implemented mitigation measures and is actively monitoring the results to ensure alerts are being delivered as expected.
We will continue to provide updates as progress is confirmed.
investigating
As part of our mitigation efforts, we have temporarily paused alert delivery while we work to address the issue impacting alert content.
Customers may experience delays in receiving alerts until the issue is resolved. This proactive measure is intended to prevent the delivery of alerts with incomplete information while our Engineering team works on a resolution.
We will provide additional updates as more information becomes available.
investigating
We are currently investigating an issue impacting a subset of customers where alerts may be delivered without the expected account activity details.
Our Engineering team is aware of the issue and is actively working to identify the cause and restore normal functionality.
We will provide additional updates as more information becomes available.
May 2026
Issues impacting Score Exports
Started:
monitoring
Score exports have resumed and are being processed successfully.
Some customers may still observe instances where the UI does not yet reflect the latest export status. This is limited to status visibility and does not impact the underlying export processing.
Our Engineering team is actively working to address the remaining UI visibility issue and we are continuing to monitor the recovery closely.
We will provide additional updates as they become available.
investigating
We are currently investigating an issue impacting score exports through Orchestrations and Workflows. As a result, score updates may not be reflected in connected CRM systems for our customers.
Our Engineering team is actively working to restore normal functionality as quickly as possible.
We will continue to provide updates as more information becomes available.
6sense Platform Degraded Performance
Started:
monitoring
We are in the process of restoring services following the earlier disruption. Most services are now recovering and we are continuing to monitor system performance closely to ensure stability.
Some customers may still experience intermittent issues as recovery progresses.
We will provide further updates as needed.
investigating
We're currently experiencing an impact due to an ongoing AWS outage, which is affecting several services. As a result, a subset of our customers may experience downtime in some of our services. You may also notice slower response times or intermittent issues.
Our teams are actively working to restore these services as quickly as possible.
This incident has also impacted Sales Intelligence (SI) exports and some customers may experience failures or delays when attempting to run exports. We'll ...
April 2026
6sense platform degraded performance
Started:
monitoring
Our services have been restored and the platform is operating as expected.
We are continuing to monitor to ensure stability and will provide further updates if necessary.
investigating
We are currently aware of an issue where customers may be experiencing performance issues within the platform, particularly impacting ABM and Sales Intelligence (SI). This may also result in delays or data not loading as expected.
Our Engineering team is actively investigating the issue and working toward a resolution.
We will provide updates as more information becomes available.
6sense Platform Degraded Performance
Started:
investigating
We are currently investigating reports of recurring performance issues impacting the platform. Some customers may experience slower performance or intermittent disruptions also impacting delays in data loads. Our Engineering team is actively working to identify the cause and restore full stability.
monitoring
Our services have been restored and the platform is operating as expected.
We are continuing to monitor to ensure stability and will provide further updates if necessary.
investigating
We are currently aware of an issue where customers may be experiencing performance issues within the platform, particularly impacting ABM and Sales Intelligence (SI). This may also result in delays or data not loading as expected.
Our Engineering team is actively investigating the issue and working toward a resolution.
We will provide updates as more information becomes available.
6sense Platform Degraded Performance
Started:
monitoring
We have implemented a fix for the issue causing data not to appear in Sales Intelligence and Segments, and services are in the process of recovering.
During recovery, some customers may still experience intermittent issues, including scheduled Workflows not executing as expected and Segments showing 0 accounts on the overview page despite records appearing when opened.
Our team continues to monitor the recovery closely and will provide further updates as progress continues.
investigating
We are currently aware of an issue causing delays in data processing. As a result, customers may experience delays in data appearing within Segments and Sales Intelligence (SI), or may not see data populating as expected.
This may also result in delays in alerts being delivered, intermittent issues with data not appearing in the Chrome Extension, delays in data uploading to Reports and impact the execution of scheduled workflows. We are actively investigating the issue and working to restore ...