What Happened
Twilio is currently experiencing a major outage. Twilio customers may be experiencing User Authentication Identity SNA failure increase for Indosat in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Cloud communications platform providing APIs for SMS, voice, video, email, and authentication that developers use to embed communications into applications. Teams that depend on Twilio may experience disruptions during this incident.
Timeline
| Time (UTC) | Status | Details |
|---|---|---|
| 14:53 | Monitoring | We have observed a recovery in User Authentication Identity SNA failure increase for Indosat in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon ... |
| 12:59 | Identified | Twilio customers may be experiencing User Authentication Identity SNA failure increase for Indosat in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will prov... |
| 08:53 | Identified | Twilio customers may be experiencing User Authentication Identity SNA failure increase for Indosat in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will prov... |
| 06:53 | Identified | Twilio customers may be experiencing User Authentication Identity SNA failure increase for Indosat in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will prov... |
| 05:48 | Identified | Twilio customers may be experiencing User Authentication Identity SNA failure increase for Indosat in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will prov... |
| 15:20 | Identified | Twilio customers may be experiencing SMS delivery delays from Twilio to Econet network subscribers in Burundi. Our team has identified the cause, and is working to resolve the issue. We will provid... |
| 11:20 | Identified | Twilio customers may be experiencing SMS delivery delays from Twilio to Econet network subscribers in Burundi. Our team has identified the cause, and is working to resolve the issue. We will provid... |
| 09:20 | Identified | Twilio customers may be experiencing SMS delivery delays from Twilio to Econet network subscribers in Burundi. Our team has identified the cause, and is working to resolve the issue. We will provid... |
| 08:18 | Identified | Twilio customers may be experiencing SMS delivery delays from Twilio to Econet network subscribers in Burundi. Our team has identified the cause, and is working to resolve the issue. We will provid... |
| 07:01 | Investigating | Twilio customers may be experiencing SMS delivery delays from Twilio to Econet network subscribers in Burundi. Our team is actively investigating this issue. We will provide another update in 2 hou... |
| 06:01 | Investigating | Twilio customers may be experiencing SMS delivery delays from Twilio to Econet network subscribers in Burundi. Our team is actively investigating this issue. We will provide another update in 1 hou... |
| 18:41 | Monitoring | We have observed a recovery in User Authentication Identity SNA failure increase for Telkomsel in Indonesia and are monitoring service stability. We will provide another update in 4 hours or as soo... |
| 16:40 | Monitoring | We have observed a recovery in User Authentication Identity SNA failure increase for Telkomsel in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soo... |
| 14:38 | Identified | Twilio customers may be experiencing User Authentication Identity SNA failure increase for Telkomsel in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will pr... |
| 13:37 | Identified | Twilio customers may be experiencing User Authentication Identity SNA failure increase for Telkomsel in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will pr... |
| 13:32 | Investigating | Twilio customers may be experiencing User Authentication Identity SNA failure increase for Telkomsel in Indonesia. Our team is actively investigating this issue. We will provide another update in 1... |
| 14:59 | Monitoring | We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Google Voice network subscribers in the United States and are monitoring service stability. We will provide anothe... |
| 14:02 | Identified | Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is work... |
| 14:01 | Investigating | Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team is actively investigating this issue.... |
| 18:41 | Identified | Twilio customers may be experiencing voice call silent and one-way audio from network subscribers in Brazil to a subset of Twilio Phone Numbers. Our team has identified the cause, and is working to... |
| 17:40 | Identified | Twilio customers may be experiencing voice call silent and one-way audio from network subscribers in Brazil to a subset of Twilio Phone Numbers. Our team has identified the cause, and is working to... |
| 16:29 | Monitoring | We have observed a recovery in voice calls from network subscribers in Brazil to a subset of Twilio Brazil Phone Numbers and are monitoring service stability. We will provide another update in 2 ho... |
| 15:16 | Investigating | Twilio customers may be experiencing voice call silent and one-way audio from network subscribers in Brazil to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We wi... |
| 14:15 | Investigating | Twilio customers may be experiencing voice call silent and one-way audio from network subscribers in Brazil to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We wi... |
| 17:46 | Identified | Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Dish network subscribers in the United States. Our team has identified the cause, and is working to r... |
| 15:40 | Identified | Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Dish network subscribers in the United States. Our team has identified the cause, and is working to r... |
| 14:40 | Identified | Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Dish network subscribers in the United States. Our team has identified the cause, and is working to r... |
| 14:40 | Investigating | Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Dish network subscribers in the United States. Our team is actively investigating this issue. We will... |
| 16:47 | Monitoring | We have observed a recovery in SMS delivery from Twilio Phone Numbers to Ooredoo network subscribers in Kuwait and are monitoring service stability. We will provide another update in 2 hours or as ... |
| 16:32 | Identified | Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Ooredoo network subscribers in Kuwait. Our team has identified the cause, and is working to resolve the issue. ... |
| 16:29 | Investigating | Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Ooredoo network subscribers in Kuwait. Our team is actively investigating this issue. We will provide another u... |
| 18:45 | Monitoring | We are observing recovery for customers using Deepgram speech models nova-2 and nova-3 for Conversation Relay. Engineering teams will continue to monitor closely with Deepgram to ensure recovery is... |
| 18:38 | Identified | We are continuing to work on a fix for this issue. |
| 17:39 | Identified | Engineering has identified the issue. Customers using Deepgram speech models nova-2 and nova-3 for Conversation Relay are hard down. Customers using Deepgram speech model flux or Google speech mode... |
| 17:24 | Investigating | We are continuing to investigate this issue. |
| 17:12 | Investigating | We are continuing to investigate this issue. |
| 16:47 | Investigating | Customers using Deepgram for Converstion Relay are hard down. Engineers are investigating the issue. Customers who have validated that utilization of Google will work for their use cases may want t... |
| 18:53 | Identified | Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric and Long Codes to MTN network subscribers in Zambia. Our team has identified the cause, and is working ... |
| 18:52 | Investigating | Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric and Long Codes to MTN network subscribers in Zambia. Our team is actively investigating this issue. We ... |
Impact
This outage may affect users and downstream services that depend on Twilio.
Current Status
Major outage — We are actively monitoring this incident.
Stay Informed
- View Twilio live status for real-time updates
- Set up alerts to get notified the moment Twilio recovers
- Check Twilio outage history for past incidents
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This post is automatically generated and updated by ServiceAlert.ai's monitoring system. View live status →