What Happened
Shopify experienced an outage on August 19, 2026. The incident lasted approximately 1 hour 46 minutes.
E-commerce platform enabling businesses to create online stores, manage inventory, process payments, and sell across multiple channels.
Timeline
| Time (UTC) | Status | Details |
|---|---|---|
| 23:54 | Monitoring | Twilio is deploying a fix and we're starting to see live support connections recover. Some merchants may still be unable to connect with a specialist by phone or chat. We'll continue monitoring and... |
| 23:34 | Identified | We've identified the root cause as an outage at Twilio, a service Shopify uses to connect live support calls and chats. Merchants may experience long wait times or be unable to connect with a speci... |
| 23:22 | Investigating | We’re investigating an issue preventing merchants from connecting with Live Support by phone or chat. Merchants may experience long wait times or may not reach a support specialist. This issue is... |
| 23:21 | Investigating | We’re investigating an issue preventing merchants from connecting with live support by phone or chat. Merchants may experience long wait times or may not reach a support specialist. This issue is... |
| 01:13 | Resolved | All systems operational |
Impact
The outage lasted approximately 1 hour 46 minutes. Shopify runs on Google Cloud (GCP) — check those status pages if you experienced cascading issues.
Resolution
Shopify has recovered and is now operational.
What To Do Next
- View Shopify live status and outage history
- Set up alerts to get notified instantly next time Shopify has an issue
- Compare Shopify reliability with other services
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This post was automatically generated by ServiceAlert.ai's monitoring system. View live status →