Current answer
Weave experienced a minor incident: Polycom Phones Receiving Errors. ServiceAlert observed recovery on Sep 28, 2026.
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Incident Lifecycle
Affected Components
Phone Service
Incident Timeline
Monitoring
A fix has been implemented and we are now monitoring.
Sep 26, 2026 at 12:47 AM UTC
Identified
Polycom has confirmed the issue is on their end and is working to resolve it. We’ve deployed a mitigation, and affected phones are beginning to recover. We’ll continue monitoring and share another update as recovery progresses.
Sep 25, 2026 at 9:24 PM UTC
Identified
Polycom has confirmed that the issue is on their end and working to resolve it. We’re monitoring their progress and will share another update as soon as we have one.
Sep 25, 2026 at 7:24 PM UTC
Investigating
We are currently investigating an issue of Polycom phones receiving error messages.
Sep 25, 2026 at 5:11 PM UTC
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