Current answer
Vonage experienced a minor incident: Issues Impacting WhatsApp API. ServiceAlert observed recovery on Nov 14, 2026.
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Incident Lifecycle
Affected Components
Messages API
Incident Timeline
Identified
We have identified the issue that is affecting inbound WhatsApp messages and webhooks, and we are working with our partner on a resolution. We will continue to provide further updates within 30 minutes and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
Nov 13, 2026 at 9:08 PM UTC
Identified
We have identified the issue that is affecting inbound WhatsApp messages and webhooks, and we are working with our partner on a resolution. We will continue to provide further updates within 30 minutes and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
Nov 13, 2026 at 8:41 PM UTC
Identified
We have identified the issue that may be impacting your ability to access WhatsApp, and we are working with our partner on a resolution. We will continue to provide further updates within 30 minutes and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
Nov 13, 2026 at 8:13 PM UTC
Investigating
We continue to work to resolve the issue that may be impacting Vonage Messages API – WhatsApp channel. We'll continue to provide further updates here within 30 minutes. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
Nov 13, 2026 at 7:43 PM UTC
Investigating
We continue to work to resolve the issue that may be impacting your access to WhatsApp messaging. We'll continue to provide further updates here within 60 minutes. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
Nov 13, 2026 at 7:17 PM UTC
Investigating
We are working to resolve the issue that is impacting Vonage Messages API – WhatsApp channel. Messages API customers may not receive delivery callbacks for the WhatApp channel. Outbound messaging is unaffected. Inbound WhatsApp messages are affected. We'll continue to provide further updates here within 60 minutes. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
Nov 13, 2026 at 6:30 PM UTC
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