Current answer
Vonage experienced a minor incident: Vonage API Help Center - Ticket Email Degradation. ServiceAlert observed recovery on Nov 14, 2026.
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Incident Lifecycle
Affected Components
Email Support
Incident Timeline
Monitoring
Vonage services continue to show signs of recovery following the interruption to emails for the Vonage API Help Center. Our tests are showing to be successful without issues. We'll continue to provide further updates here within 2 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
Nov 13, 2026 at 8:01 PM UTC
Monitoring
Vonage services continue to show signs of recovery following today's interruption to emails for the Vonage API Help Center. Our tests are showing to be successful without issues. We'll continue to provide further updates here within 2 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
Nov 13, 2026 at 6:03 PM UTC
Monitoring
Vonage services continue to show signs of recovery following today's interruption to emails for the Vonage API Help Center. Our tests are showing to be successful without issues. We'll continue to provide further updates here within 2 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
Nov 13, 2026 at 3:36 PM UTC
Monitoring
Vonage services continue to show signs of recovery following today's interruption to emails for the Vonage API Help Center. We'll continue to provide further updates here within 2 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
Nov 13, 2026 at 1:21 PM UTC
Identified
We have identified issues that may be impacting your ability to raise a ticket to the Vonage API Help Center via email. As an alternative, please raise a ticket at api.support.vonage.com. We’ll provide further updates within 2 hours and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
Nov 13, 2026 at 11:27 AM UTC
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