Current answer
Vapi experienced a major incident: Increased rate of call failures. Resolved on Aug 19, 2026.
Looking for an update now? Check the current status, or follow Vapi for future changes.
Incident Lifecycle
Affected Components
Vapi API
Vapi API [Weekly]
Vapi SIP
Vapi Dashboard
SIP Outbound
Incident Timeline
Resolved
Incident Report available at https://drive.google.com/file/d/1ORxSZb8NYgVlmPoqnUEdTmlIua3NSl_k/view
Aug 20, 2026 at 5:20 PM UTC
Resolved
The incident is resolved.
Aug 19, 2026 at 8:19 PM UTC
Investigating
We are seeing recovery on all affected services and have moved to monitoring status.
Aug 19, 2026 at 8:02 PM UTC
Investigating
Some customers are reporting concurrency limits issues. We are resetting all limits to zero for all subscriptions. This change will propagate over the next few minutes.
Aug 19, 2026 at 7:55 PM UTC
Investigating
We have rolled out a mitigation measure and are seeing improvements in call success rate.
Aug 19, 2026 at 7:26 PM UTC
Investigating
Calls are still failing to connect. Our team has a working hypothesis and we will post as soon as we can confirm the root cause. Next update will be in 30 min or earlier.
Aug 19, 2026 at 7:01 PM UTC
Investigating
We are confirming that calls are not connecting in the US. Our team is still investigating. Next update in 30 min or sooner.
Aug 19, 2026 at 6:36 PM UTC
Investigating
We're seeing an increased rate of call failures and the team is actively investigating
Aug 19, 2026 at 6:16 PM UTC
Was your business affected by this Vapi outage?
Follow Vapi and route available status alerts to email or a team channel.