Degraded Platform Performance
Incident Lifecycle
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
May 19, 2026 at 4:16 PM UTC
Identified
We have stabilized the issue affecting our authentication service and are continuing to monitor performance closely.
Our team is still actively working to resolve the slow loading times that some customers may be experiencing.
We’ll continue to share updates as we make progress.
Our team is still actively working to resolve the slow loading times that some customers may be experiencing.
We’ll continue to share updates as we make progress.
May 19, 2026 at 12:48 PM UTC
Identified
We are continuing to work on a fix for this issue.
May 19, 2026 at 10:11 AM UTC
Identified
We are continuing to work on a fix for this issue.
May 19, 2026 at 10:05 AM UTC
Identified
The issue has been identified and a fix is being implemented.
May 19, 2026 at 8:12 AM UTC
Investigating
We are currently investigating reports that the UserTesting platform is responding more slowly than usual.
Our team is actively working to identify the cause and restore normal performance as quickly as possible. We will continue to share updates here as we learn more.
Thank you for your patience.
Our team is actively working to identify the cause and restore normal performance as quickly as possible. We will continue to share updates here as we learn more.
Thank you for your patience.
May 19, 2026 at 8:04 AM UTC
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