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UserTesting dashboard chat widget is not working

Critical Impact Investigating Ongoing May 20, 2026

Incident Lifecycle

Investigating

Incident Timeline

Investigating
The UserTesting dashboard's help button, which includes the Support chat widget, is currently not working. We are investigating and will fix this issue as soon as possible. If you need to contact our Support Team during this time, please submit a ticket here https://help.usertesting.com/hc/en-us/requests/new
May 20, 2026 at 11:53 PM UTC
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