SMS Delivery Delays from Twilio to Shelcomm United States
Incident Lifecycle
Incident Timeline
Monitoring
We have observed a recovery in SMS delivery from Twilio to Shelcomm network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 13, 2026 at 6:48 AM UTC
Identified
Twilio customers may be experiencing SMS delivery delays from Twilio to Shelcomm network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 13, 2026 at 5:54 AM UTC
Identified
We are continuing to work on a fix for this issue.
Apr 13, 2026 at 5:20 AM UTC
Identified
Twilio customers may be experiencing SMS delivery delays from Twilio to Shelcomm network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 13, 2026 at 4:54 AM UTC
Investigating
Twilio customers may be experiencing SMS delivery delays from Twilio to Shelcomm network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 13, 2026 at 4:47 AM UTC
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