Silent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase in United Kingdom
View the provider incident record →Current answer
Twilio experienced a minor incident: Silent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase in United Kingdom. The provider currently marks this incident Identified.
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Incident Lifecycle
Affected Components
Verify Silent Network Auth
Lookup Identity Match
Lookup SIM Swap
Legacy Identity MatchAndAttributes
Incident Timeline
Identified
Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions in the United Kingdom. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 13, 2026 at 2:52 PM UTC
Investigating
Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions in the United Kingdom. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 13, 2026 at 2:47 PM UTC
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