Flex login errors with SSOv2
Incident Lifecycle
Affected Components
Flex Agent Desktop
Flex Application Platform
Incident Timeline
Monitoring
We have identified the cause of the issue causing failures when attempting to login to Flex via SSO and have applied mitigations. Customers can login to Flex via SSO as normal. We will provide another update in 30 minutes or as soon as more information becomes available.
Aug 18, 2026 at 8:35 PM UTC
Identified
We are still seeing another uptick in login failures affecting Flex when using SSOv2 authentication. Customers may experience errors related to rate limiting when attempting to access Flex. Our team is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 18, 2026 at 7:57 PM UTC
Identified
We are seeing another uptick in login failures affecting Flex when using SSOv2 authentication. Customers may experience errors related to rate limiting when attempting to access Flex. Our team is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 18, 2026 at 6:56 PM UTC
Monitoring
Flex login when using SSOv2 authentication is now operating normally. We will continue to monitor for system stability. If you experience continued login failures, please clear your browser cache and cookies. We'll provide another update in 30 minutes or as soon as more information becomes available.
Aug 18, 2026 at 6:28 PM UTC
Investigating
We are aware of login failures affecting Flex when using SSOv2 authentication. Customers may experience errors related to rate limiting when attempting to access Flex. Our team is actively investigating. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 18, 2026 at 6:11 PM UTC
Investigating
We are aware of login failures affecting Flex when using SSOv2 authentication. Customers may experience errors related to rate limiting when attempting to access Flex. Our team is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 18, 2026 at 5:10 PM UTC
Was your business affected by this Twilio outage?
Follow Twilio and route available status alerts to email or a team channel.