User Authentication Identity Gateway API Failure Increase to Rogers Network in Canada
View the provider incident record →Current answer
Twilio experienced a minor incident: User Authentication Identity Gateway API Failure Increase to Rogers Network in Canada. ServiceAlert observed recovery on Sep 18, 2026.
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Incident Lifecycle
Affected Components
Lookup Identity Match
Lookup SIM Swap
Legacy Identity MatchAndAttributes
Incident Timeline
Monitoring
We have observed a recovery in User Authentication Identity Gateway API failure increase to Rogers network in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 18, 2026 at 5:36 AM UTC
Identified
Twilio customers may be experiencing User Authentication Identity gateway API failure increase to Rogers network in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 18, 2026 at 3:28 AM UTC
Identified
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase to Rogers network in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 18, 2026 at 2:27 AM UTC
Investigating
Twilio customers may be experiencing User Authentication Identity gateway API failure increase in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 18, 2026 at 1:45 AM UTC
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