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Delays with Phone Number Registration to A2P 10DLC

Minor Impact Resolved Duration: 4h 38m September 18, 2026
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Current answer

Twilio experienced a minor incident: Delays with Phone Number Registration to A2P 10DLC. ServiceAlert observed recovery on Sep 19, 2026.

Official Twilio status page Current Twilio status ServiceAlert observed status change:

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Incident Lifecycle

Investigating Investigating Investigating Identified Identified Monitoring
Affected Components
Trust Hub PHONE NUMBERS

Incident Timeline

Monitoring
Phone number registration to A2P 10DLC campaigns is now operating normally. We will continue to monitor for system stability. We'll provide another update in 1 hour or as soon as more information becomes available.
Sep 18, 2026 at 11:00 PM UTC
Identified
Our engineers have identified the issue impacting phone number registration to A2P 10DLC campaigns, and we have deployed a fix. At this time we are seeing recovery, but customers may still experience delays in adding, deleting, or updating number registration to A2P 10DLC campaigns. We recommend customers to not move North American phone numbers between Messaging Services. A remove or an add of a phone number would distrust the traffic on that number. This does not impact North American Toll Free numbers. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 18, 2026 at 10:02 PM UTC
Identified
Our engineers have identified the issue impacting phone number registration to A2P 10DLC campaigns, and are working with our carrier partners to deploy a fix. At this time customers may experience delays in adding, deleting, or updating number registration to A2P 10DLC campaigns. We recommend customers to not move North American phone numbers between Messaging Services. A remove or an add of a phone number would distrust the traffic on that number. This does not impact North American Toll Free numbers. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 18, 2026 at 9:01 PM UTC
Investigating
We are investigating an issue affecting phone number registration to A2P 10DLC campaigns. At this time customers may experience delays in adding, deleting, or updating number registration to A2P 10DLC campaigns. We recommend customers to not move North American phone numbers between Messaging Services. A remove or an add of a phone number would distrust the traffic on that number. This does not impact North American Toll Free numbers. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 18, 2026 at 8:01 PM UTC
Investigating
We are aware of an issue affecting phone number registration to A2P 10DLC campaigns. At this time customers may experience delays in adding, deleting, or updating number registration to A2P 10DLC campaigns. Our team is actively investigating and we will provide another update in 1 hour or as soon as more information becomes available.
Sep 18, 2026 at 7:31 PM UTC
Investigating
Our monitoring systems have detected a potential issue with delays with phone number provisioning. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Sep 18, 2026 at 7:21 PM UTC
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