[Tokyo Region] Treasure AI Voice - Recordings fail to transfer from the mobile app
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Treasure Data experienced a major incident: [Tokyo Region] Treasure AI Voice - Recordings fail to transfer from the mobile app. ServiceAlert observed recovery on Oct 7, 2026.
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Incident Lifecycle
Affected Components
Treasure AI Voice
Incident Timeline
Monitoring
We have deployed a server-side fix for the recording transfer failures in Treasure AI Voice. New transfers from the mobile app are succeeding again. No app update is required.
Recordings that failed to transfer during the incident can be transferred again from the device. We are monitoring to ensure stability.
Recordings that failed to transfer during the incident can be transferred again from the device. We are monitoring to ensure stability.
Oct 7, 2026 at 4:54 AM UTC
Identified
We are continuing to work on a fix for this issue.
Oct 7, 2026 at 4:27 AM UTC
Identified
Since approximately 22:55 UTC on October 6, users of the Treasure AI Voice mobile app may be unable to transfer new recordings from their device. The transfer fails with an "Unauthorized" error. This affects both Wi-Fi and Bluetooth transfers.
We have identified the cause and are deploying a fix. Recordings that were already transferred, and their transcripts and summaries, are not affected.
We will provide an update in 30 minutes.
We have identified the cause and are deploying a fix. Recordings that were already transferred, and their transcripts and summaries, are not affected.
We will provide an update in 30 minutes.
Oct 7, 2026 at 4:21 AM UTC
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