DEX Platform Intelligence, Insights not generated for 11 days
View the provider incident record →Current answer
TeamViewer experienced a major incident: DEX Platform Intelligence, Insights not generated for 11 days. ServiceAlert observed recovery on Oct 20, 2026.
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Incident Lifecycle
Affected Components
DEX Platform – East US 1
Incident Timeline
Investigating
We are continuing to investigate this issue.
Oct 20, 2026 at 5:24 PM UTC
Investigating
We are investigating reports that Insights within intelligence have not been generated for 11 days.
We have implemented a change. We are continuing to monitor the situation.
We have implemented a change. We are continuing to monitor the situation.
Oct 20, 2026 at 5:21 PM UTC
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