DEX Platform – UK South 1DEX Platform – North Europe 1DEX Platform – West Europe 1DEX Platform – East US 1DEX Platform – West US 1DEX Platform – West US 2DEX Platform – Canada Central 1
identified
We are aware of an issue preventing some new Insights from being generated as expected. We have identified the root cause and are actively working on a hotfix to resolve the issue. We will deploy the fix as soon as possible and continue to provide updates on our progress.
We have temporarily disabled access to this service while performing important infrastructure updates. Service will be restored once validation is complete. Further updates will be provided here.
We are investigating reports that Insights within intelligence have not been generated for 11 days.
We have implemented a change. We are continuing to monitor the situation.
We are currently investigating an issue impacting customers hosted in our West Europe (WEU1) environment, where devices may not appear as expected within the platform. Our engineering teams have identified the source of the issue and are actively working towards remediation. We understand the impact this may have on your operations and are treating this as a high-priority incident. We will provide further updates as soon as more information becomes available
We fixed the issue which caused the degraded performance and we are monitoring the results. We will update our status page with new information as soon as possible.
investigating
We are currently investigating an issue that affects a subset of our US-based services. Users are currently experiencing issues accessing web.us.teamviewer.com.
A fix has been implemented and we are monitoring the results.
identified
We have identified an issue that may cause delays in the delivery of some outbound emails. Our engineers are working on a resolution and we will provide updates as they become available.
Legacy Incident Archive
11 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Partial DNS Outage
minorSource not attested
Last archived state: resolved
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TeamViewer Services
investigating
We are continuing to investigate this issue.
investigating
A potential cause has been identified and we're monitoring the situation
investigating
We are currently investigating an issue with Login issues and/or connection establishments. A TeamViewer Client restart could resolve the issue.
July 2026
DEX PLATFORM. Inventory Software pages not loading
majorSource not attested
Last archived state: resolved
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identified
We are currently implementing a fix to address an ongoing service issue. During this work, customers may experience intermittent disruption to client connectivity and associated platform services.
Our engineering teams are actively monitoring the implementation and working to minimise impact. We will provide a further update once the changes have been completed and service stability has been confirmed.
Thank you for your patience and understanding.
monitoring
We are continuing to investigate an issue affecting Software Inventory views, including Normalised Software and Source Inventory. Our engineering teams have implemented several changes aimed at improving database performance and have observed improvements in a number of affected environments.
While service recovery has been seen for some customers, we are continuing to monitor the platform and validate the effectiveness of the mitigations. Some users may still experience intermittent issues o...
monitoring
A fix has been deployed and validation confirms that data is now visible across all screens. We are continuing to monitor the platform over the weekend to ensure the issue remains resolve
identified
We have identified the issue and a fix is currently being implemented. Please note there may be temporary disruptions to service and to 1E client connectivity during the fix window.
investigating
We are currently experiencing an intermittent issue affecting the Normalized, Unmatched, and Software inventory pages within Inventory Insights. When loading these pages, a "No Data" message may be displayed.
Our engineering team is actively working on a fix. We will provide a further update at 16:00 UTC.
June 2026
DEX Platform licensing service. Affected environments are unable to retrieve licensing information,
criticalSource not attested
Last archived state: resolved
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monitoring
Our teams are continuing work on hotfixes for the various supported versions.
We have provided workarounds which are detailed in the following article depending on which version is being used. https://support.1e.com/portal/6/CUSTSUP/article/2668429367/Licensing.dll%20certificate%20expired:%20Users%20are%20unable%20to%20login%20to%20the%20Platform%20UI%20and%20the%20coordinator%20service%20will%20not%20stay%20running.
We will continue to monitor the situation and provide an update by 14:00 ...
monitoring
Our teams have created a hotfix and provided workarounds which are detailed in the following article depending on which version is being used. https://support.1e.com/portal/6/CUSTSUP/article/2668429367/Licensing.dll%20certificate%20expired:%20Users%20are%20unable%20to%20login%20to%20the%20Platform%20UI%20and%20the%20coordinator%20service%20will%20not%20stay%20running.
We will continue to monitor the situation and provide an update by 13:00 UTC on Monday 29th June
identified
Our teams are busy creating suitable hotfixes for the DEX Platform.
More information will be available shortly covering the various versions via the banner on the Support Portal.
The manual fix is still available as the previous update
The next update will be before 14:00 UTC
identified
We have identified the root cause. The License.dll file that is used to communicate with the Licensing services has an embedded certificate, this certificate expired preventing the Coordinator service from starting.
Our teams are working on the Hotfix We have resolved the issue with Single tenant SaaS Environments and have a manual fix to resolve On Prem customers prior to the hotfix being released. https://support.1e.com/portal/6/CUSTSUP/article/2668298242/Users%20are%20unable%20to%20login%2...
identified
We have identified the issue and teams are working towards a fix.
investigating
We are investigating an issue affecting the DEX Platform licensing service. Affected environments are unable to retrieve licensing information, which prevents instructions from being executed on the platform and/or preventing access.
Impact
Single Tenancy and On-Premises environments are affected
Users see the error: "Licence Error The system in unable to retrieve it's license information" when trying to log in
Infrastructure logs show: VerifyActivationSignature: failed(3)
If users are a...
Login issues
minorSource not attested
Last archived state: resolved
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monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
Community outage
criticalSource not attested
Last archived state: resolved
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monitoring
A fix has been implemented and we are monitoring the results.
investigating
We're currently experiencing issues with the TeamViewer Community platform, which is temporarily unavailable.
Degraded Performance - Custom modules
minorSource not attested
Last archived state: resolved
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investigating
A subset of our users are currently experiencing issues with downloading custom modules. Our engineers have not yet confirmed the underlying root cause and they are working on the identification. We will update our status page with new information as soon as possible.
April 2026
Degraded Performance - Managed devices
minorSource not attested
Last archived state: resolved
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monitoring
We fixed the issue which caused the degraded performance and can see that it has stabilized. We are continuing to monitor the situation. We will update our status page with new information as soon as possible.
identified
A subset of our users are currently experiencing technical issues with managed devices visibility. Our engineers are working on the issue. We will update our status page with new information as soon as possible.
DEX Connectivity issue - UK South 1
criticalSource not attested
Last archived state: resolved
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monitoring
We are continuing to monitor for any further issues.
monitoring
We have identified the cause of the issue and applied a fix. Client connections are now restored, and we are closely monitoring to ensure stability.
investigating
A subset of our clients are currently experiencing a connectivity issue when accessing our DEX services.
Our engineers have not yet confirmed the underlying root cause and they are working on the identification.
We will update our status page with new information as soon as possible.
Managed devices
majorSource not attested
Last archived state: resolved
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monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue that causes managed devices to be missing from the device list.
Managed devices
criticalSource not attested
Last archived state: resolved
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monitoring
A fix has been implemented and we are monitoring the results.
investigating
Due to an ongoing issue, there is an issue displaying the Managed device list currently.
