Current answer
TeamViewer experienced a major incident: DEX Platform Intelligence, Insights not generating. The provider currently marks this incident Identified.
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Incident Lifecycle
Affected Components
DEX Platform – UK South 1
DEX Platform – North Europe 1
DEX Platform – West Europe 1
DEX Platform – East US 1
DEX Platform – West US 1
DEX Platform – West US 2
DEX Platform – Canada Central 1
Incident Timeline
Identified
We are aware of an issue preventing some new Insights from being generated as expected. We have identified the root cause and are actively working on a hotfix to resolve the issue. We will deploy the fix as soon as possible and continue to provide updates on our progress.
Oct 21, 2026 at 5:23 PM UTC
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