Current answer
Sinch experienced a minor incident: Delivery Issue Brazil - SurfTelecom. ServiceAlert observed recovery on Oct 23, 2026.
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Incident Lifecycle
Affected Components
SMS - LATAM
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Oct 23, 2026 at 2:15 PM UTC
Investigating
We are continuing to investigate this issue.
Oct 23, 2026 at 9:01 AM UTC
Investigating
We are continuing to investigate this issue.
Oct 23, 2026 at 6:02 AM UTC
Investigating
We are currently observing delivery issues in Brazil - SurfTelecom.
Incident Start Time: 2026-10-23 01:24 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Incident Start Time: 2026-10-23 01:24 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Oct 23, 2026 at 4:16 AM UTC
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