Current answer
Shippo experienced a major incident: Elevated error rate on Colissimo Transaction API. ServiceAlert observed recovery on Sep 1, 2026.
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Incident Lifecycle
Affected Components
Colissimo
Incident Timeline
Monitoring
Colissimo confirmed that they started seeing recovery monitoring the situation for a while
Sep 1, 2026 at 2:07 PM UTC
Investigating
We have detected an elevated error rate from Colissimo Transaction API. Our team has contacted the carrier and we are monitoring the situation. During this time, Label generation will be unavailable please retry once the carrier's API is restored.
Sep 1, 2026 at 1:25 PM UTC
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