Current answer
Shippo experienced a major incident: Royal Mail Storefeeder Service Degradation. ServiceAlert observed recovery on Oct 24, 2026.
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Incident Lifecycle
Affected Components
Royal Mail (Storefeeder)
Incident Timeline
Identified
We received an update from the carrier confirming that their tracking system was impacted by an unexpected issue, which is currently being resolved. They indicated that tracking data should now be flowing again.
We are also observing a reduction in the error rate on our end. We will continue to monitor and keep you posted on any further updates.
We are also observing a reduction in the error rate on our end. We will continue to monitor and keep you posted on any further updates.
Oct 24, 2026 at 9:48 AM UTC
Investigating
Hi Team, we are currently observing a delay in Royal Mail Storefeeder tracking event updates. Tracking event updates will be delayed. Label generation and rating are not impacted. We have reached out to Royal Mail Storefeeder and are actively monitoring the situation. We will provide a further update as soon as we receive one from the carrier.
Oct 24, 2026 at 6:53 AM UTC
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