Voice Agent Outage
Incident Lifecycle
Incident Timeline
Monitoring
Our 3rd party provider has deployed a fix for the issue impacting our Voice Agent Feature, and we are seeing services begin to recover. We are actively monitoring the situation to ensure full stability.
Thank you for your understanding & support.
Thank you for your understanding & support.
May 21, 2026 at 6:21 PM UTC
Identified
Our 3rd party provider has identified the root cause of the issue impacting Voice Agent and is actively implementing a fix.
We apologize for the inconvenience and appreciate your continued patience.
We apologize for the inconvenience and appreciate your continued patience.
May 21, 2026 at 4:57 PM UTC
Investigating
"Voice Agent services are currently experiencing call connectivity issue due to an issue with our upstream provider. Non-Voice Agent calls are not impacted.
Please remove the voice agents from your current workflows and divert all calls to live CSRs while we work to resolve the issue."
Please remove the voice agents from your current workflows and divert all calls to live CSRs while we work to resolve the issue."
May 21, 2026 at 2:55 PM UTC
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