CCPro 3rd Party Issue
Incident Lifecycle
Incident Timeline
Monitoring
We have identified and addressed the root cause of the intermittent call routing issues impacting CCPro.
Our third-party provider has deployed a fix for the underlying database issue, and we are now seeing services recover. We are actively monitoring to ensure full stability across the platform.
If you previously enabled call continuity, you may now disable it and return to normal operations.
We will continue to monitor closely and will provide a full RCA by the end of the week.
Our third-party provider has deployed a fix for the underlying database issue, and we are now seeing services recover. We are actively monitoring to ensure full stability across the platform.
If you previously enabled call continuity, you may now disable it and return to normal operations.
We will continue to monitor closely and will provide a full RCA by the end of the week.
May 11, 2026 at 7:45 PM UTC
Identified
The issue has been identified and a fix is being implemented.
May 11, 2026 at 6:54 PM UTC
Investigating
We are currently investigating an issue with a 3rd party service provider that is impacting CCPro, and users may experience issues with Inbound Calling.
We greatly appreciate your patience as we work with our partner to resolve this.
We greatly appreciate your patience as we work with our partner to resolve this.
May 11, 2026 at 4:55 PM UTC
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