Virtual Voice Agents Performance Degradation
Incident Lifecycle
Incident Timeline
Monitoring
We are moving to monitoring stage. The issue is mitigated.
Mar 20, 2026 at 3:18 PM UTC
Identified
The issue has been identified. Our team is investigating it with the 3rd party. We appreciate your patience.
Mar 20, 2026 at 3:09 PM UTC
Investigating
CCPro Customers may be experiencing an issue where Virtual Agents are dropping calls. Our team is actively engaged and investigating the issue.
Mar 20, 2026 at 2:28 PM UTC
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