Degraded Experience on S/S, CNAM and VI for Select Phone Numbers
View the provider incident record →Current answer
SendGrid experienced a minor incident: Degraded Experience on S/S, CNAM and VI for Select Phone Numbers. ServiceAlert observed recovery on Sep 1, 2026.
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Incident Lifecycle
Affected Components
PHONE NUMBERS
Incident Timeline
Identified
After monitoring for some time, we started seeing a degradation of the service. Some phone numbers on sub-accounts might witness degraded experience on S/S, CNAM and Voice Integrity. Our engineers are working to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Aug 31, 2026 at 11:28 PM UTC
Identified
After monitoring for some time, we started seeing a degradation of the service. Some phone numbers on sub-accounts might witness degraded experience on S/S, CNAM and Voice Integrity. Our engineers are working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Aug 31, 2026 at 9:28 PM UTC
Identified
After monitoring for some time, we started seeing a degradation of the service. Some phone numbers on sub-accounts might witness degraded experience on S/S, CNAM and Voice Integrity. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Aug 31, 2026 at 8:28 PM UTC
Investigating
We are continuing to investigate this issue.
Aug 31, 2026 at 8:28 PM UTC
Investigating
Our monitoring systems have detected a potential issue. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Aug 31, 2026 at 7:37 PM UTC
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