SMS Delivery Delays from a Subset of Twilio Toll-Free Numbers to Videotron Canada
View the provider incident record →Current answer
SendGrid experienced a minor incident: SMS Delivery Delays from a Subset of Twilio Toll-Free Numbers to Videotron Canada. ServiceAlert observed recovery on Sep 15, 2026.
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Incident Lifecycle
Affected Components
SMS Long Code, North America
SMS Long Code, North America
Incident Timeline
Monitoring
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Videotron network subscribers in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 15, 2026 at 8:24 PM UTC
Identified
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Toll-Free Numbers to Videotron network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 15, 2026 at 7:33 PM UTC
Identified
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Toll-Free Numbers to Videotron network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 15, 2026 at 6:33 PM UTC
Investigating
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Toll-Free Numbers to Videotron network subscribers in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 15, 2026 at 6:00 PM UTC
Investigating
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Toll-Free Numbers to Videotron network subscribers in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 15, 2026 at 5:56 PM UTC
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