SMS Delivery Delays from Twilio to XL Axiata Indonesia and Smart Axiata Cambodia
View the provider incident record →Current answer
SendGrid experienced a minor incident: SMS Delivery Delays from Twilio to XL Axiata Indonesia and Smart Axiata Cambodia. ServiceAlert observed recovery on Sep 14, 2026.
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Incident Lifecycle
Affected Components
SMS, APAC
Incident Timeline
Monitoring
We have observed a recovery in SMS delivery from Twilio to XL Axiata network subscribers in Indonesia and Smart Axiata network subscribers in Cambodia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 14, 2026 at 7:07 PM UTC
Monitoring
We have observed a recovery in SMS delivery from Twilio to XL Axiata network subscribers in Indonesia and Smart Axiata network subscribers in Cambodia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 14, 2026 at 4:59 PM UTC
Identified
Twilio customers may be experiencing SMS delivery delays from Twilio to XL Axiata network subscribers in Indonesia and Smart Axiata network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 14, 2026 at 4:20 PM UTC
Investigating
Twilio customers may be experiencing SMS delivery delays from Twilio to XL Axiata network subscribers in Indonesia and Smart Axiata network subscribers in Cambodia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 14, 2026 at 3:51 PM UTC
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