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Voice Call Failures between a Subset of Twilio Phone Numbers and Multiple Networks in Germany

Minor Impact Resolved Duration: 8h 39m September 15, 2026
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Current answer

SendGrid experienced a minor incident: Voice Call Failures between a Subset of Twilio Phone Numbers and Multiple Networks in Germany. ServiceAlert observed recovery on Sep 15, 2026.

Official SendGrid status page Current SendGrid status ServiceAlert observed status change:

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Incident Lifecycle

Investigating Investigating Investigating Monitoring
Affected Components
Voice, Europe

Incident Timeline

Monitoring
We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 15, 2026 at 2:13 PM UTC
Investigating
Twilio customers may be experiencing voice call failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Germany. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 15, 2026 at 10:49 AM UTC
Investigating
Twilio customers may be experiencing voice call failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Germany. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 15, 2026 at 8:42 AM UTC
Investigating
Twilio customers may be experiencing voice call failures between a subset of Twilio Germany Phone Numbers and network subscribers on multiple networks in Germany. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 15, 2026 at 7:40 AM UTC
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