500 Errors for Conversations Classic Conversations Updates
View the provider incident record →Current answer
SendGrid experienced a minor incident: 500 Errors for Conversations Classic Conversations Updates. ServiceAlert observed recovery on Oct 2, 2026.
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Incident Lifecycle
Affected Components
Conversation Intelligence (classic)
Incident Timeline
Monitoring
Updates in Conversations are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Oct 2, 2026 at 7:27 PM UTC
Investigating
We are continuing to investigate this issue.
Oct 2, 2026 at 6:44 PM UTC
Investigating
Our engineers have identified the issue regarding Conversation Updates. Customer may experiencing issues when updating and deleting Conversation and Creating Messages.
Oct 2, 2026 at 6:29 PM UTC
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