Voice Call Audio Quality Degradation from a Subset of Twilio Phone Numbers to Germany
View the provider incident record →Current answer
SendGrid experienced a minor incident: Voice Call Audio Quality Degradation from a Subset of Twilio Phone Numbers to Germany. ServiceAlert observed recovery on Sep 8, 2026.
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Incident Lifecycle
Affected Components
Voice, Europe
Incident Timeline
Monitoring
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 8, 2026 at 12:36 PM UTC
Identified
Twilio customers may be experiencing voice call audio quality degradation from a subset of Twilio Phone Numbers to network subscribers in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 8, 2026 at 11:09 AM UTC
Identified
Twilio customers may be experiencing voice call audio quality degradation from a subset of Twilio Phone Numbers to network subscribers in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 8, 2026 at 10:08 AM UTC
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