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Voice Call Failures from Network Subscribers to a Subset of Twilio Israel Phone Numbers

Minor Impact Resolved Duration: 17h 48m September 21, 2026
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Current answer

SendGrid experienced a minor incident: Voice Call Failures from Network Subscribers to a Subset of Twilio Israel Phone Numbers. ServiceAlert observed recovery on Sep 22, 2026.

Official SendGrid status page Current SendGrid status ServiceAlert observed status change:

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Incident Lifecycle

Investigating Investigating Investigating Investigating Identified Monitoring Monitoring
Affected Components
Voice, Middle East & Africa

Incident Timeline

Monitoring
We have observed a recovery in voice calls from network subscribers to a subset of Twilio Israel Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 22, 2026 at 12:19 AM UTC
Monitoring
We have observed a recovery in voice calls from network subscribers to a subset of Twilio Israel Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 21, 2026 at 10:19 PM UTC
Identified
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Israel Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 21, 2026 at 10:18 PM UTC
Investigating
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Israel Phone Numbers. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 21, 2026 at 4:53 PM UTC
Investigating
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Israel Phone Numbers. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 21, 2026 at 12:52 PM UTC
Investigating
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Israel Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 21, 2026 at 10:51 AM UTC
Investigating
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Israel Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 21, 2026 at 9:51 AM UTC
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