New Multi-region uptime checks and custom-domain status pages

Voice Call Failures From South Africa to a Subset of Twilio Phone Numbers

Minor Impact Resolved Duration: 7h 24m October 10, 2026
View the provider incident record →

Current answer

SendGrid experienced a minor incident: Voice Call Failures From South Africa to a Subset of Twilio Phone Numbers. ServiceAlert observed recovery on Oct 10, 2026.

Official SendGrid status page Current SendGrid status ServiceAlert observed status change:

Looking for an update now? Check the current status, or follow SendGrid for future changes.

Incident Lifecycle

Investigating Investigating Monitoring Monitoring
Affected Components
Voice, Middle East & Africa

Incident Timeline

Monitoring
We have observed a recovery in voice calls from network subscribers in South Africa to a subset of Twilio Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 10, 2026 at 11:16 AM UTC
Monitoring
We have observed a recovery in voice calls from network subscribers to a subset of Twilio South Africa Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 10, 2026 at 9:09 AM UTC
Investigating
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio South Africa Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 10, 2026 at 7:02 AM UTC
Investigating
Twilio customers may be experiencing voice call failures from network subscribers in South Africa to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 10, 2026 at 6:00 AM UTC
Was your business affected by this SendGrid outage?
Follow SendGrid and route available status alerts to email or a team channel.