User Authentication Identity SNA Failure Increase in Indonesia
View the provider incident record →Current answer
SendGrid experienced a minor incident: User Authentication Identity SNA Failure Increase in Indonesia. ServiceAlert observed recovery on Sep 11, 2026.
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Incident Lifecycle
Affected Components
Verify Silent Network Auth
Incident Timeline
Monitoring
We have observed a recovery in User Authentication Identity SNA failure increase in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 11, 2026 at 8:28 AM UTC
Identified
Twilio customers may be experiencing User Authentication Identity SNA failure increase in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 11, 2026 at 12:35 AM UTC
Identified
Twilio customers may be experiencing User Authentication Identity SNA failure increase in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 10, 2026 at 8:35 PM UTC
Identified
Twilio customers may be experiencing User Authentication Identity SNA failure increase in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 10, 2026 at 6:34 PM UTC
Identified
Twilio customers may be experiencing User Authentication Identity SNA failure increase in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 10, 2026 at 5:34 PM UTC
Investigating
Twilio customers may be experiencing User Authentication Identity SNA failure increase in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 10, 2026 at 5:33 PM UTC
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