Errors Impacting Real-Time Transcriptions, Conversation Relay, <Gather> Voice TwiML
View the provider incident record →Current answer
SendGrid experienced a minor incident: Errors Impacting Real-Time Transcriptions, Conversation Relay, <Gather> Voice TwiML. ServiceAlert observed recovery on Sep 13, 2026.
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Incident Lifecycle
Affected Components
Speech Recognition (Gather Speech) US1
Incident Timeline
Monitoring
We are observing recovery across our Real-Time Transcriptions, Conversation Relay, and <Gather> Voice TwiML products when using the Deepgram model. We will continue monitoring affected services to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 12, 2026 at 11:12 PM UTC
Identified
Our engineering team has observed an increase in error rates affecting our Real-Time Transcriptions, Conversation Relay, and <Gather> Voice TwiML products using the Deepgram model. Customers experiencing issues should use the Google model as a workaround. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 12, 2026 at 10:12 PM UTC
Identified
Our engineering team has observed an increase in error rates affecting our Real-Time Transcriptions, Conversation Relay, and <Gather> Voice TwiML products. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 12, 2026 at 9:27 PM UTC
Investigating
Our engineering team has observed an increase in error rates affecting our Real-Time Transcriptions, Conversation Relay, and <Gather> Voice TwiML products. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 12, 2026 at 9:25 PM UTC
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