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User Authentication Identity SNA Missing Redirects for PLDT Smart in Philippines

Minor Impact Investigating Ongoing per provider September 17, 2026
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Current answer

SendGrid experienced a minor incident: User Authentication Identity SNA Missing Redirects for PLDT Smart in Philippines. The provider currently marks this incident Investigating.

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Incident Lifecycle

Investigating Investigating
Affected Components
Verify Silent Network Auth

Incident Timeline

Investigating
Twilio customers may be experiencing User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 17, 2026 at 10:14 AM UTC
Investigating
Twilio customers may be experiencing User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 17, 2026 at 9:14 AM UTC
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