SMS Delivery Delays from Twilio Phone Numbers to Multibyte Hong Kong
View the provider incident record →Current answer
SendGrid experienced a minor incident: SMS Delivery Delays from Twilio Phone Numbers to Multibyte Hong Kong. ServiceAlert observed recovery on Sep 17, 2026.
Looking for an update now? Check the current status, or follow SendGrid for future changes.
Incident Lifecycle
Affected Components
SMS, APAC
Incident Timeline
Monitoring
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Multibyte network subscribers in Hong Kong and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 17, 2026 at 7:57 AM UTC
Monitoring
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Multibyte network subscribers in Hong Kong and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 17, 2026 at 5:52 AM UTC
Identified
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Multibyte network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 17, 2026 at 4:59 AM UTC
Identified
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Multibyte network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 17, 2026 at 12:46 AM UTC
Identified
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Multibyte network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 16, 2026 at 10:45 PM UTC
Identified
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Multibyte network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 16, 2026 at 9:44 PM UTC
Investigating
Twilio customers may be experiencing SMS delivery delays from Twilio to Multibyte network subscribers in Hong Kong. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 16, 2026 at 7:04 PM UTC
Investigating
Twilio customers may be experiencing SMS delivery delays from Twilio to Multibyte network subscribers in Hong Kong. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 16, 2026 at 5:03 PM UTC
Investigating
Twilio customers may be experiencing SMS delivery delays from Twilio to Multibyte network subscribers in Hong Kong. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 16, 2026 at 4:03 PM UTC
Was your business affected by this SendGrid outage?
Follow SendGrid and route available status alerts to email or a team channel.