Current answer
SendGrid experienced a minor incident: Voice Insights Console Dashboard Error. ServiceAlert observed recovery on Sep 11, 2026.
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Incident Lifecycle
Affected Components
Voice Insights IE1
Incident Timeline
Monitoring
Our engineers have implemented a fix and are continuning to monitor systems for recovery. We will provide another update in 1 hour.
Sep 11, 2026 at 5:34 PM UTC
Investigating
Our engineers are currently investigating an issue regarding voice insights. Twilio customers affected are temporarily unable to access the Voice Insights Console Dashboard in IE1. There is no impact to Voice Insights Console Dashboard in the US1 and AU1 regions.
Sep 11, 2026 at 5:02 PM UTC
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