User Authentication Identity SNA Failure Increase for Smartfren in Indonesia
View the provider incident record →Current answer
SendGrid experienced a minor incident: User Authentication Identity SNA Failure Increase for Smartfren in Indonesia. ServiceAlert observed recovery on Sep 15, 2026.
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Incident Lifecycle
Affected Components
Verify Silent Network Auth
Incident Timeline
Monitoring
We have observed a recovery in User Authentication Identity SNA failure increase for Smartfren in Indonesia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 15, 2026 at 12:05 AM UTC
Monitoring
We have observed a recovery in User Authentication Identity SNA failure increase for Smartfren in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 14, 2026 at 10:05 PM UTC
Identified
Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 14, 2026 at 6:01 PM UTC
Identified
Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 14, 2026 at 4:00 PM UTC
Identified
Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 14, 2026 at 3:00 PM UTC
Investigating
Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 14, 2026 at 1:58 PM UTC
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