Provisioning Status Not Being Available for Branded Calling
View the provider incident record →Current answer
SendGrid experienced a minor incident: Provisioning Status Not Being Available for Branded Calling. ServiceAlert observed recovery on Sep 9, 2026.
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Incident Lifecycle
Affected Components
Console
Incident Timeline
Monitoring
Branded calling inside the Twilio Console is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Sep 9, 2026 at 7:30 PM UTC
Identified
The issue causing provisioning status not being available for branded calling inside the Twilio Console has been identified. We are actively working with our Engineering Team to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 9, 2026 at 6:34 PM UTC
Investigating
We are experiencing provisioning status not being available for branded calling inside Twilio Console. Our engineers are working on identifying the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 9, 2026 at 5:34 PM UTC
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