Azure Marketplace SendGrid Customers Experiencing Account Management Issues
View the provider incident record →Current answer
SendGrid experienced a minor incident: Azure Marketplace SendGrid Customers Experiencing Account Management Issues. ServiceAlert observed recovery on Oct 24, 2026.
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Incident Lifecycle
Affected Components
SendGrid Partners
Incident Timeline
Monitoring
Our engineering team has identified the cause, determined customer impact began at 2026-10-24 09:36 AM PDT, and has mitigated the issue.
We are monitoring to confirm that SendGrid users on Azure Marketplace are no longer experiencing account management issues, and will provide another update in 30 minutes.
We are monitoring to confirm that SendGrid users on Azure Marketplace are no longer experiencing account management issues, and will provide another update in 30 minutes.
Oct 24, 2026 at 10:24 PM UTC
Investigating
Our engineering team is investigating issues impacting SendGrid users on Azure Marketplace:
- unable to complete setup (fails with error 502)
- single sign-in step fails (fails with error 403)
- unable to complete plan changes such as: upgrades, downgrades, cancellations
We will provide another update in 1 hour, or as soon as more information becomes available.
- unable to complete setup (fails with error 502)
- single sign-in step fails (fails with error 403)
- unable to complete plan changes such as: upgrades, downgrades, cancellations
We will provide another update in 1 hour, or as soon as more information becomes available.
Oct 24, 2026 at 10:04 PM UTC
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