Current answer
SendGrid experienced a minor incident: TwiML Bins – Service Failures. ServiceAlert observed recovery on Sep 11, 2026.
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Incident Lifecycle
Affected Components
TwiML Bins
Incident Timeline
Monitoring
Our engineer have applied the fix and we will provide an update in 30 minutes or as soon as more information becomes available.
Sep 11, 2026 at 3:03 PM UTC
Monitoring
Our engineers are continuning to monitor systems for recovery. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 11, 2026 at 2:53 PM UTC
Monitoring
We are continuing to monitor for any further issues.
Sep 11, 2026 at 2:49 PM UTC
Monitoring
We are continuing to monitor for any further issues.
Sep 11, 2026 at 2:32 PM UTC
Monitoring
A fix has been applied, and systems are recovering. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 11, 2026 at 2:31 PM UTC
Investigating
Beginning from 12:52 UTC and 13:54 UTC. Engineers began investigating issues regarding TwiML Bins. During this service disruption, customers may have experienced failures fetching TwiML for voice or messaging requests.
Sep 11, 2026 at 1:39 PM UTC
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