Sage Payroll Calculator Agent - Sage Payroll Agent Tax Calc
Incident Lifecycle
Affected Components
Sage Payroll Calculator Agent
Incident Timeline
Monitoring
The service continues to perform as expected. If you are still facing issues, please contact Sage Customer Support.
Aug 17, 2026 at 4:06 PM UTC
Monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Aug 14, 2026 at 10:09 PM UTC
Investigating
We have identified an intermittent issue in the USA preventing customers from processing payroll. Customers are being presented with an error message: "Sage 100 cannot connect to the Sage Payroll Tax Service". All other product functionalities are performing as expected.
The products/services affected is:
- Sage 100 US
We are investigating.
The products/services affected is:
- Sage 100 US
We are investigating.
Aug 14, 2026 at 5:38 PM UTC
Investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Aug 14, 2026 at 5:25 PM UTC
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