Service Issue - Payment File Response

We can confirm the payment file response issue impacting Bank Of Queensland and their transactions is now resolved.

Impacted workspaces that have commenced settling will now proceed as expected.

We’re keeping a close eye on this and we apologise again for the disruption this has caused you and your customers.

Please note this is not a PEXA issue.

The issue with Bank Of Queensland is still ongoing. Bank Of Queensland are working to resolve the issue.

If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the issue is fixed.

We thank you for your patience and we’re sorry for the inconvenience this has caused you and your customers.

Please note this is not a PEXA issue.

We’ll provide you with an update within ...

We’re aware of a payment file response issue currently impacting Bank Of Queensland and their transactions.

If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue.

We’re continuing to work with Bank Of Queensland to resolve this issue.

We apologise for the inconvenience this has caused you and your customers.

We appreciate your patience and w...

We’re aware of a payment file response issue currently impacting Bank Of Queensland and their transactions.

If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue.

We’re actively working with Bank of Queensland to resolve this issue.

We apologise for the inconvenience this has caused you and your customers.

We appreciate your patience and wil...